jcp.com | Apply for the card | FAQs
JCPenney Online Credit Center.
JCPENNEY
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What is SSL?
What is a "secure session" and how does it help keep my information safe?
What should I do when I have finished viewing my account information?
What should I do if I am using a "public" computer?
 
Browser Requirements
Compatible Browsers
 
What should I do when I am having trouble viewing account information on the screen?
 
How do I sign-up for online credit services?
What information will I need to register for online account access?
Why do I need to enter personal information on the Registration Screen?
Is the information that I enter secure?
 
Customer Service/Account Information
What is SSL? (back to top)
SSL is an abbreviation for Secured Socket Layer. SSL technology secretly encodes (or encrypts) information as it is being sent over the Internet between your computer and GE Capital Retail Bank's systems. This encryption technology is designed to ensure that account information travels securely over the Internet and remains confidential.
What is a "secure session" and how does it help keep my information safe? (back to top)
During a secure SSL (Secured Socket Layer) session, data traveling between your computer and GE Capital Retail Bank systems is secured using encryption technology. This SSL technology secretly encodes information about you to create a private conversation that only your computer and GE Capital Retail Bank's systems can understand.
What should I do when I have finished viewing my account information? (back to top)
When you have finished using a secure area of the credit site, make sure you log out and then close/exit the Internet browser software (e.g., Internet Explorer, AOL). This will decrease the possibility of anyone viewing confidential account information.
What should I do if I am using a "public" computer? (back to top)
If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close/exit the Internet browser software (e.g., Internet Explorer, AOL) before leaving. This will decrease the possibility of anyone viewing confidential account information.
 
Technical Help (back to top)
Browser Requirements (back to top)
To login to the Online Credit Center, you need a browser which is SSL-compliant and has a "secure mode". When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.
Compatible Browsers(back to top)
We recommend using Microsoft Explorer 5.5 or later. Your results may vary based on the operating system platform and the browser release you utilize.
 
Webpage Issues (back to top)
What should I do when I am having trouble viewing account information on the screen? (back to top)
Please contact our Customer Service department using the number on the back of your credit card.
 
Registration and Login Questions (back to top)
How do I sign-up for online credit services? (back to top)
You may sign up for online credit services by clicking Registration. You will be required to complete the online registration form before being granted access.
What information will I need to register for online account access? (back to top)
You will need the following information in order to register:
 
Your credit card
Last 4 digits of Social Security Number
Email Address
Date of Birth
Why do I need to enter personal information on the Registration Screen? (back to top)
We require you to provide us personal information to login to ensure that your account is protected from unauthorized access.
Is the information that I enter secure? (back to top)
Yes, we use SSL encryption, an industry standard, to help protect account information about you from unauthorized access. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.
 
Contact Us (back to top)
Customer Service/Account Information (back to top)
For questions relating to your account, please call our Customer Service department at 1-800-877-1342, 24 Hours a Day, 7 Days a Week.

JCPenney Credit Card
P.O. Box 965009
Orlando, FL 32896-5009
You can access your account information online, including: account information online, including:
  • Payment Summary
  • Balance Summary
  • Transaction Information

    Plus,
  • Report a Payment
  • Request a Replacement Card
  • Request a Statement Copy
  • Dispute a Charge
  • Record your Privacy Preference
  • Make a Payment
  • Request a Credit Line Increase
  • Update Your Personal Account Information
  • Download Your Account Activity
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